Subscribing to the LUMEUS newsletter Health Companion is possible at the very bottom of our website: https://lumeus-app.de/en/fuer-die-arbeit/
To unsubscribe, scroll to the bottom of each email/newsletter and click "Unsubscribe Now".
You can delete your account under the settings. First, click on the icon at the top right of your home screen in the LUMEUS app. Then you will find "User Information" at the very bottom a button "Delete Account".
You can find all information about data protection here: https://lumeus-app.de/en/datenschutzerklaerung/
To reset your password, first click on "I already have an account" at the very bottom of the LUMEUS app. Now you will get to the home page where you can log in. Click on "Forgot password" and enter the email address connected to your LUMEUS account. Then open your email inbox. You will receive a link by email that will redirect you back to the LUMEUS app where you can set a new password.
It may take a few minutes before you receive an email. It is also possible that it will end up in the spam folder. In some cases, there may also be technical problems. So if you haven't received any mail after several minutes and checked your spam folder, please perform the password reset again.
You can change the language under Settings. Click on the icon in the upper right corner of the home screen, go to User Information and Language. There you can select English or German.
Yes, if you have been charged for a subscription that you no longer want, you can cancel it.
An Apple refund works as follows:
- Log in to reportaproblem.apple.com .
- Click on "I want" and then select "Request a refund".
- Select the reason for the refund and click on "Continue".
- Select the app, subscription, or other item and click Send.
A refund on Google PlayStore works as follows:
- Go to play.google.com.
- Click on your profile picture in the upper right corner.
- Click on Payments & Subscriptions.
- Click on Report Problem for the order you want to return.
- Wähle die Option aus, die Ihre Situation am besten beschreibt.
Depending on whether you use an Apple or Android device, the cancellation process is different:
Apple Store:
- Go to "Settings" and click on your name at the top. A small window may open and you will need to log in with your Apple ID password.
- Click on "Subscriptions" and select the subscription you want to manage.
- Click on the "Cancel subscription" button. If you don't see "Cancel subscription", the subscription has already been canceled and will not be renewed.
PlayStore:
- Open the app Google Play store and check if you are logged in with the correct Google account
- Click on the menu with three dashes > Subscriptions.
- Select the subscription you want to cancel.
- Click Cancel Subscription.
Depending on whether you use an Apple or Android device, the cancellation of your subscription works differently:
Apple Store:
- Log in to reportaproblem.apple.com .
- Click "I want", and then select "Request a refund".
- Select the reason for the refund, and then select "Continue".
- Select the app, subscription, or other item, and then select Send. If you've been charged for a subscription you no longer need, you can also cancel it.
Android Play Store:
- Open the Google Play app.
- Click on the profile icon in the upper right corner.
- Click on Payments & Subscriptions.
- Select the subscription you want to cancel.
- Click on cancel subscription.