Privacy Policy

Dear website visitors,

Thank you for visiting our website! 

Through this privacy statement, we would like to inform you about the data processing of your personal data (hereinafter referred to as "data") resulting from your visit to or use of features of our app and website.

We ask you to read through this Privacy Policy before you continue to visit our App or Websites or use the features contained on the Websites.

By visiting our app and websites, you consent to the processing and uses of your data described below.

Our Privacy Policy applies only to our App and Websites and does not apply to third party websites.

Data protection and data security

Protecting your privacy is very important to us. To protect your data, our company takes a variety of technical and organizational measures to effectively prevent unauthorized access and disclosure, manipulation, loss and unauthorized deletion.

The measures we take are subject to constant updating. In doing so, we are guided by legal requirements, best practice approaches and technical developments.

In the following, we inform you about the type, scope and purpose of the collection, processing and use of your data in our company, insofar as this results from the visit or use of the functions of our websites.

Responsible for this privacy policy 

EmoTrain GmbH

Ichoring 18

82057 Icking

Contact details of the responsible person for privacy policy

EmoTrain GmbH

Ichoring 18

82057 Icking

Telefon: +49 (0) 8178 9589940

Scope of data collection, processing and use

In principle, we pursue the goal of limiting the collection, processing and use of personal data during your visit to our app and websites to the minimum necessary. We also generally only collect the data from you that we absolutely need to fulfill the purpose.

Only for the fulfillment of the contract or when ordering the newsletter with the corresponding consent of the customer, the data is passed on to the shipping company commissioned with the delivery or the service provider for the processing of the newsletter, insofar as this is necessary for the delivery of ordered goods / processing of the newsletter. For the processing of payments, the payment data required for this will be passed on to the credit institution commissioned with the payment and, if applicable, the commissioned and selected payment service provider (Stripe, Klarna, Paymill or PayPal). Personal data is thus only used to the extent necessary or insofar as EmoTrain GmbH is required to do so by law or court order or, if necessary, to lawfully prevent misuse contrary to the Terms and Conditions.

In addition, we do not knowingly collect personal data from minors (= persons under the age of 18). In cases where we discover that personal data has been provided to us by minors, we delete this data immediately. We recommend that legal guardians keep an eye on the Internet activities of minors in their care.

Personal data

According to Art. 4 DSGVO, personal data is any information relating to an identified or identifiable natural person. This includes, for example, information such as the first and last name, address, e-mail address, telephone or mobile phone number, but usually also the IP address.

Purpose of data processing

If you voluntarily provide us with your data for the purposes listed below, we process and use this data exclusively for the purposes for which you have provided us with your data. This currently includes the following purposes:

Online application

If you apply to our company and send us your application documents in electronic form, we will process and use this data, which you have voluntarily provided to us, solely for the purpose of processing the application procedure and possibly initiating an employment relationship with our company. Your data will only be passed on to third parties if you expressly authorize us to do so in writing, stating the recipients.

Online contact

If you send us your data as part of an inquiry, feedback or communication about our products, we process and use this data exclusively for processing your request, e.g. to answer your inquiry or to improve our products in order to provide you with an even better product.

Improvement of our online presence

To improve the design and content of our app and websites, the functions of our app and online presence and the user-friendliness of our app and websites, we collect, process and use the following data:

  • The date and time of the app and website visit
  • The website from which you accessed our app or websites
  • The operating system you are using
  • the browser you are using
  • the IP address with which you visit our app or websites
  • the language settings used on your device
  • the pages of our app and our online presence that you have accessed 
  • the amount of data transferred during your visit to our app and websites
  • a notification as to whether the call to our app and websites was successful.

We collect, process and use this data exclusively for the aforementioned statistical and non-commercial purposes in anonymized or pseudonymized form, so that an inference to your person is prevented as far as possible.

Sessions und Cookies

For the website, EmoTrain GmbH may use cookies or server-side sessions in which data can be stored. EmoTrain GmbH may also allow advertising partners to set cookies in order to improve the user experience on the website. Cookies are also used, for example, for personal greetings with the member's name. Cookies are files that are stored by a website on the customer's hard drive in order to automatically recognize this computer the next time the website is visited and thus to be able to adapt the use of the website to the customer. However, cookies can also be rejected by setting the browser to disable the storage of cookies or by setting the browser to notify when cookies are sent. EmoTrain GmbH ensures that no personal data is taken from sessions or through cookies.

E‑Mail Newsletter 

If you wish to subscribe to our e-mail newsletter, we will inform you of the privacy policy of our newsletter processor (also available at and, with your consent, forward the data to our newsletter processor (Klaviyo) for the purpose of sending the newsletter. If you subscribe to the newsletter, your e-mail address will be used for our own advertising purposes until you unsubscribe from the newsletter. You can revoke this consent at any time with effect for the future by unsubscribing from the newsletter. An unsubscribe link can be found at the end of each email.

Klaviyo (Newsletter E‑Mails)

The newsletter service provider used by EmoTrain GmbH, Klaviyo, uses various tracking methods. These include link tracking and click tracking. To enable EmoTrain GmbH to better adapt and improve its content, clicks on links (and subsequent actions on the EmoTrain GmbH website and app) in the newsletters, as well as the opening of the newsletter itself, are tracked. For link tracking, Klaviyo also uses Google Analytics (§ 5 lit. a of this privacy policy applies). More information on the terms of use and data protection at Klaviyo can be found at The customer can revoke the consent to tracking at any time by unsubscribing from the newsletter with effect for the future (opt-out function). This opt-out function / unsubscribe can be done by clicking on the link "Unsubscribe from these emails" at the end of each newsletter email. 

Use of Facebook Remarketing Pixels

EmoTrain GmbH uses the "Custom Audiences" remarketing feature operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94304, USA ("Facebook") in the Facebook SDKs app and on this website. The entity responsible for processing the information collected by Facebook is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. These functions enable EmoTrain GmbH to target visitors to the app and this website with advertising on Facebook. For this purpose, personalized and interest-based Facebook ads are served when Facebook pages are visited. The function is enabled on the EmoTrain GmbH website by a remarketing pixel from Facebook, which is implemented on the page. The pixel establishes a direct connection to the Facebook server when the EmoTrain GmbH website is visited. It is thus transmitted to the Facebook server which of our web pages the customer has visited. Facebook assigns this information to your personal Facebook user account. For more information about the collection and use of data by Facebook, about your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy at If you do not want Facebook to assign the collected information directly to your Facebook user account, you can edit the remarketing function "Custom Audiences" in your account settings under this Link. To do this, you must be logged in to Facebook.


EmoTrain GmbH has its own social media pages with the third-party providers that can be reached via links from this website. By using the links, you will be taken to the respective websites of the third-party providers (e.g. Facebook, Twitter, Google+). As soon as you have accessed the page of the third-party provider, you are in the area of responsibility of the respective third-party provider, so that their privacy policy or their statements on the use of data also apply. EmoTrain GmbH has no influence on this, but we recommend that you log out of the respective third-party provider before using a corresponding link in order to avoid unnecessary data transfer, so that usage profiles cannot be created by the third-party provider simply by using the link. 

Google Analytics

If you have clicked on the "Activate cookies" button when accessing our website, we will create pseudonymized usage profiles of your surfing behavior on our website with the help of Google Analytics, a website analysis service provided by Google Ireland Limited, in order to tailor our website to your needs.

The legal basis for the use of Google Analytics on our websites is therefore, in accordance with Art. 6 para. 1 sentence 1 lit. a) DS-GVO, your consent, which you have given by selecting the button "Activate cookies" and in accordance with Art. 6 para. 1 sentence 1 lit. f) DS-GVO our legitimate interests as a company. You can revoke your consent at any time with effect for the future by preventing the storage of cookies through a corresponding setting of your browser software; however, we would like to point out that in this case you may not be able to use all functions of our websites to their full extent.

Google Analytics uses cookies (so-called text files), which are stored on your device with which you have visited our websites. These cookies enable an analysis of the use of our website.

The information generated by the cookies about the use of our websites is usually transferred to a Google server in the USA and stored there.

Google will use this information on our behalf for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Data that is no longer required for the purposes described above and is not subject to any legal retention periods will be deleted.

You can prevent the tracking of your surfing behavior and the creation of usage profiles about your surfing behavior on our websites, as well as the collection of data generated by the cookie and related to your use of our websites to Google and the processing of this data by Google by clicking on the "No" button in the "Cookie Banner" on our website or by downloading and installing the browser plugin available at the following link Download

Opt-out cookies prevent the future collection of your data when visiting our websites as long as you do not delete the opt-out cookies.

For more information about Google's data use, settings and opt-out options, please visit Google's websites: Privacy ("Data use by Google when you use our partners' websites or apps"); Privacy for advertising purposes "Data use for advertising purposes"); ("Manage information Google uses to serve you ads") and

Linked Websites

Our App and websites have links to external websites. We have no influence on the content of these websites and therefore assume no responsibility or liability for the permissibility, accuracy, presentation and completeness of the content published or displayed or retrievable there.

We hereby inform you that when you access these external websites, your IP address may be logged by the relevant website operator.

When you leave our websites, we recommend that you check the privacy policy of the external website operators before you access the websites or use the functions there.

Transfer or forwarding of your data

A transfer to third parties or a transfer to our business partners of your data collected, processed or used by us will not take place without your express consent, unless this is:

- is necessary for the processing of our contractually assured services.

- becomes necessary for the enforcement of our claims.

- is legitimated by a legal permission or we are legally obligated to pass on the data.

- for the purpose of law enforcement, to avert danger or to protect our websites.

- is necessary to enforce the rights of third parties or within the scope of the legal obligation to provide information or a court order to provide the information.

Right to information

App and website visitors have the right, in accordance with Art. 15 DSGVO, to receive, upon request, information about your personal data processed in our company at any time and free of charge. The scope of the information results from Art. 15 DSGVO.

Please send your request for information by e-mail to the following address ( or by mail to the following address (EmoTrain GmbH, Ichoring 18, 82057 Icking).

Right to rectification of your data

In accordance with Art. 16 DSGVO, you have the right to request the correction or completion of incorrect or incomplete data about you. We will examine corresponding requests and take the necessary measures in justified cases.

Right to delete and block your data

In accordance with Art. 17 DSGVO, you have the right to have your data deleted.

The data we have stored about you will be destroyed or deleted in accordance with data protection law if

- the legal retention periods have expired, or

- the collection or processing is or was unlawful, or

- the data is no longer required to fulfill the purposes for which it was collected, or

- if you have revoked your consent to the processing and use of the data

- insofar as you object to the processing of your data in accordance with Art. 21 DSGVO and there are no overriding legitimate grounds for the processing.

We inform you that complete deletion will only take place after the expiry of the relevant deadlines of the tax and commercial regulations. Until the expiry of these periods and until final deletion, your data will be blocked accordingly and will not be further processed by us.

Right to restriction of data processing

In accordance with Art. 18 DSGVO, you have the right to request that we restrict the processing of your data in the cases and to the extent specified in Art. 18 DSGVO. We will examine corresponding requests and take the necessary measures in justified cases.

Right to data portability

In accordance with Art. 20 DSGVO, you have the right to receive your data processed by us in a structured, common and machine-readable format. At your express request, we will transfer your data, to the bodies clearly designated by you, insofar as we can do so technically and this is permissible under data protection law.

Right of revocation and objection

You have the right to revoke your consent to the collection, processing and use of your data for the future at any time and free of charge, without giving any reasons, or to object to the processing of your data in accordance with Art. 21 DSGVO. Please send your revocation of your consent or objection via mail to the following address ( or by mail to the following address (EmoTrain GmbH, Ichoring 18, 82057 Icking).

Right to complain to a supervisory authority

In accordance with Art. 14 in conjunction with. Art. 77 DSGVO, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your data violates the DSGVO. The competent supervisory authority is the one in which our company has its headquarters.

Right to effective judicial remedy against the controller.

You have the right to an effective judicial remedy pursuant to Article 79 of the GDPR if you consider that your previously listed rights have been infringed as a result of a processing of your data by us or by a processor engaged by us that does not comply with the requirements of the GDPR.

Liability and right to compensation

Pursuant to Article 82 of the GDPR, you have the right to claim damages against us or the processors engaged by us if you have suffered material or immaterial damage as a result of a breach of the GDPR.

Amendment of the data protection declaration

This data protection declaration will be updated with effect for the future in the event of new legal requirements or significant changes to the functional scope of our websites. We therefore recommend that you read through our data protection declaration at regular intervals.

Last change: 20th May 2021