Question 1

Is the Mental Weight-Loss Training a diet?

Accepted Answer

No. The Mental Weight-Loss Training is neither a diet plan nor nutritional advice. LUMEUS starts where eating has become a quick way to relieve pressure: with emotional eating, cravings, long-standing eating patterns and the inner sequence that plays out before you eat.

Question 2

Do I get meal plans or calorie targets?

Accepted Answer

No. LUMEUS does not prescribe meal plans, calorie tables or food rules. The focus is on re-linking eating patterns emotionally and mentally, rather than merely controlling them.

Question 3

Who is the Mental Weight-Loss Training for?

Accepted Answer

The training is for people who notice that they eat out of stress, frustration, emptiness, habit or inner restlessness, and who are looking for a genuinely mental approach rather than more pressure.

Question 4

Who is the Mental Weight-Loss Training not for?

Accepted Answer

The training does not replace medical, psychotherapeutic or nutritional treatment. If you suspect an eating disorder, a medical cause for changes in your weight, or an acute need for therapy, you should seek professional support.

Question 5

Can the training help with emotional eating, cravings or stress eating?

Accepted Answer

That is exactly what the training is designed for. It helps you recognise earlier the moments where eating steps in as comfort, reassurance or reward, and to re-link those long-standing eating patterns step by step.

Question 6

How quickly will I notice a difference?

Accepted Answer

That varies from person to person. Many users report early on that eating feels calmer, or that the subject no longer occupies their thoughts constantly. Lasting change comes above all from applying the training regularly over a longer period.

Question 7

How and where is it best to do my training?

Accepted Answer

We recommend listening to the audio training daily, in a quiet place and without interruptions. Where possible, listen to the emotion training with headphones at a volume that feels comfortable to you. A good listening experience matters for strong emotions.

Question 8

How often and when should I train?

Accepted Answer

One session consists of several audio journeys and takes roughly 10 to 15 minutes. Ideally you train daily, at a fixed time of day when you are receptive.

Question 9

How does the Herzog Method work?

Accepted Answer

The Herzog Method works through emotional reappraisal rather than intellect alone. In LUMEUS this happens through audio, voice, music, inner imagery and repeated feeling, so that old patterns lose their pull and new inner responses are built up.

Question 10

Which devices can I use the app on?

Accepted Answer

The app is available for iOS and Android devices. You can download it from the App Store or the Google Play Store.

Question 11

Do I need an internet connection?

Accepted Answer

Yes — at present most features require a stable internet connection. Depending on the app version some content may be available locally, but the app is not currently designed to work fully offline.

Question 12

How do I reset my password?

Accepted Answer

You can reset your password using the "Forgot password" function. You will then receive an email with a link to set a new one.

Question 13

Is the app free?

Accepted Answer

The app contains both free content and paid trainings. You can download LUMEUS and get your own impression first.

Question 14

How do I contact customer service?

Accepted Answer

You can reach us by email at support@lumeus-app.de or through the contact options in the app.

Question 15

Is there a money-back guarantee?

Accepted Answer

Yes. Premium content comes with a 14-day money-back guarantee.

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