Helpie FAQ

We recommend listening to the audio training in a quiet place without interruptions daily. If possible, it is best to listen to the Emotions training with headphones at a volume that still feels comfortable to you. A good sound experience is important for generating emotions. For example, if you watch a movie with good sound in the theater with surround sound, you will probably be able to feel more emotions than if you watch the movie on your phone without headphones. And that also applies to LUMEUS. The better the sound quality, the better you can feel into the scenes. Try not to evaluate the audio scenes very rationally, but rather let yourself fall into the story and the music and experience the scenes emotionally. Because that is exactly what we want to achieve: to generate your emotions purposefully every day.

A training consists of different audio journeys and lasts about 10 to 15 minutes.

You should do your training every day at a fixed time of day when you feel good and ready to absorb. We recommend listening to the training "Power of Emotions" and the "Mental Weight-Loss Training" directly after getting up in order to start the day powerful and healthy. The training works with strong emotions and thus causes a reconditioning or reprogramming of unwanted behavior patterns. The more intensively you experience emotions through the audio journeys, the greater the positive effect of the training. Therefore it is important that you are attentive and receptive. So if you are a morning person, it is best to start your day with the training. However, if you still feel very tired and sleepy in the morning, it is better to integrate a short break into your daily routine during the day or to take your time and do your training in the evening. However, you should not fall asleep while listening, as this will not trigger strong feelings that are responsible for the changes in the emotional center in the brain. 

You can download the app via our Website , in the Apple App Store or in the Google PlayStore .

Yes, you can download and test the LUMEUS app for free in the Apple App Store and the Google Play Store. To do this, you must first choose a license model (monthly or yearly). If you choose a monthly license model, you can test the app for one week for free and no fees will be charged if you do not like the app and cancel within the first week. If you choose an annual license model, you can test the app for two weeks for free. If you cancel the app within the two weeks, you will not be charged. If you don't cancel within the free trial period, you will automatically switch to the paid version of the app and can cancel your subscription monthly or annually afterwards (depending on the license model you choose).

The Herzog Method can help you effectively and sustainably with a variety of psychological problems such as stress, anxiety, insomnia, depressive moods and addictions. You don't need any prior knowledge, any special equipment (except your smartphone and headphones), and no medication. You are not bound to any appointments and can choose your training time freely. In the LUMEUS app, you learn independently how to access your emotions on a daily basis in order to dissolve unwanted behavioral patterns and to tackle the root of your problem. Because you have some of the best medication, your hormones, in your body. At LUMEUS, we show you how you can release your happiness hormones every day and help yourself effectively and for a long time.

Changing behavioral and thinking patterns that have been learned for years does not happen overnight, but unfortunately takes time. The beauty of emotional training, however, is that emotions are a survival mechanism and can therefore change behavior very quickly. This mechanism has saved us from extinction. This means that once you start the audio training and start experiencing emotions, you will quickly notice a change. At the beginning it can be small changes, but the more you listen to your training and the more intensively you can feel the harmonies, the faster new positive behavior changes will occur. For some participants this happens after a few days, for some after a month. To maintain these positive changes in the long term, you should listen to the tracks daily for 6-10 months.

If LUMEUS doesn't work for you right away, don't be discouraged! The process of change takes time. To learn more about how to use LUMEUS properly, we recommend reading the e-books. If you have any further questions, you can always book a one-on-one coaching session or send us an email (support@lumeus-app.de). We will be happy to support you in making sure that you use our training correctly and that it works. 

If you are in a special emotional situation, we also recommend that you work more with our Harmonies. Listening to just three Harmonies a day for a week helps build self-confidence and can help you handle stressful situations better.

Not everyone heals the same way. So be patient and do your training every day. The more intense you feel the emotions in the scenes, the greater the effect will be.

You should use your daily training daily in a quiet and undisturbed environment and preferably listen to it with headphones. You can find a more detailed guide in the LUMEUS app under each training.

We do not recommend listening to the trainings while driving. The more you can engage with the audio journeys, for example by closing your eyes, being in a safe and undisturbed environment and activating your imagination, the better the Herzog Method and the reprogramming of emotional responses in the brain will work. During a car ride, there are various external circumstances that cause the release of stress hormones in the body and draw attention away from the training. This interferes with the reprogramming that is supposed to take place and thus limits the effectiveness of the method. Therefore, it is better to take 10-15 minutes a day in a quiet place where you can focus your attention on your training alone. 

Yes, the training can also be used to strengthen self-confidence! For this we recommend listening to the tracks "Fire" and "A New Life Begins" daily for 10-15 minutes and preferably through headphones.

Yes, the training can also be used to reduce anxiety. For this we recommend listening to our relaxation exercises and the Harmony "Mountain" daily for 10-15 minutes and preferably through headphones.

Since chronic depression is a serious condition and everyone has different symptoms and reacts differently, we can't give a general estimation of its impact on your condition. In any case, we recommend talking to your therapist/doctor about it. For legal reasons, we cannot give medical advice, and listening to the trainings is at your own risk. In case of depression, we recommend that you only work with the Harmonies for the first four weeks and listen to three Harmonies a day, as this will supply your body with happy hormones. Even if you can't feel positive emotions at the beginning, try to put your wishes into the Harmonies. With this approach we have achieved very good results with many clients with depressive mood or (reactive) depression. However, this does not apply to manic depression or bipolar disorder. In these cases a doctor should always be consulted.

If your app doesn't open or the content doesn't load or doesn't load correctly, you can try the following:

1. Make sure you have enough storage space on your device.
2. Make sure you have a stable internet connection. This is the only way to load and open the app content.
3. Make sure you have downloaded the latest software update to your device and installed the latest update of the LUMEUS app.
4. If the app doesn't start or content doesn't load, try closing the app completely and restarting it or turning your device off and on again.

If the above tips do not help you, feel free to email us at support@lumeus-app.de and we will try to fix the problem with you as soon as possible.

LUMEUS offers the following mental health services:

• Medical Health Care Information Services: Our Masterclasses provide medical health care information services accessible via the Internet.
• Internet-Based Health Care Information: Discover more through our live webinars, where you can find extensive internet-based health care information services.
• Insomnia Therapy Service: LUMEUS's app features sleep training that offers an effective insomnia therapy service.
• Stress Reduction Therapy:Experience the power of emotion training within our app. This therapy service is designed for anxiety and depressive moods and can be easily integrated into your daily routines.
• Therapeutic Prevention and Intervention Services:The app also provides therapeutic services that incorporate dance, music, and movement for adults and children aged 5-11 years old with mental health issues.
• 1:1 Consulting Services:Personalized consulting services related to health care and mental health and wellness are available. These can be booked as 1:1 coaching sessions via email.